Overview
At Leora Ways, we are committed to your satisfaction. If you receive a damaged, defective, or incorrect item, we are here to help. Please read our policy carefully before requesting a return or refund.
Eligibility for Returns
We accept returns under the following conditions:
- The item received is damaged, defective, or not as described.
- The return request is made within 3 days of delivery.
- The item is unused, in its original packaging, and includes all tags and accessories.
Non-Returnable Items
- Products damaged due to misuse or mishandling
- Items returned after the 3-day window
- Products without original packaging or missing parts
Return Request Process
To initiate a return, please email [email protected] with:
- Your full name and contact number
- Order number
- Photos of the product clearly showing the issue
- Reason for return
Our team will review your request and respond within 48 hours with the next steps.
Return Shipping
We will arrange pickup or provide return instructions for eligible returns. Return shipping costs may be waived if the issue is due to our error (wrong or damaged item sent).
Refund Policy
we operate on Cash on Delivery.
Contact Us
If you have any questions about our Returns & Refund Policy, feel free to reach out:
Email: [email protected]